Support FAQ

Do you sell universal parts or direct replacements?

Unless otherwise stated, our parts are direct replacements for the parts that came on your vehicle originally and require no modification to install.

Who manufactures your parts and where are your parts made?

Our parts are made by a number of manufacturers both domestically and abroad.

What are your parts made of?

Unless the listing says otherwise, our parts are made of the same material as the original part that your car came with from the factory.

Are your parts new or remanufactured?

All of our parts are brand new unless otherwise specified. They will function and fit just like your original parts did.

How do I know if a part is in stock?

All the parts listed as "in stock" on our website are on our warehouse shelves, ready to be shipped.

Convertible tops, carpets, and upholstery are all custom made to order and take additional time to make and ship.

Where do you ship from?

Our auto parts ship from multiple warehouses. To save you time, we will ship from the closest warehouse to you that has the product in stock.

How do I track my package?

On the day your package ships out of our warehouse, you will receive an email with your tacking information. You will be able to track your package after 8 PM that day.

If your package has shipped, but you do not see that email in your inbox you can track your package here. You will need your order number and your zip/postal code to track your package this way.

How long will it take to receive my parts?

We guarantee that orders placed before 4PM Eastern Time will ship out from our warehouse the same day. The shipping time for your order can vary, depending on where you live and what shipping option you choose at checkout, but will usually take 1-6 days. For more detailed information about shipping, please click here.

Shipping question

Do you offer next-day air shipping?

We do offer expedited shipping. Please call our U.S. call center at 888-844-3393 or specify expedited shipping when you place your order directly through our website

What is your return policy?

You may return a part within 60 days of the original purchase date as long as it is in brand new condition. Please fill out our online return form, email us or call us first, to arrange the return. Once we receive your return we will issue a full refund.

How can I contact 1A Auto?

You can contact us by phone at 1-888-844-3393, or by email or online chat. For more information, click here.

Questions about Fit?

What is a VIN and where can I find it?

The VIN, or Vehicle Identification Number, is a unique serial number located on your vehicle. This 17-digit number indicates information like the country where the vehicle was built, the year it was built, engine size, and other information.

You can find the VIN on a tag on the driver's side dash, visible through the lower windshield from outside the vehicle. If this tag is blocked or not visible, you can also find this number on your vehicle's registration.

What is an RPO code and where can I find it?

Used specifically on GM vehicles, RPO stands for Regular Production Options and is what the factory used to determine which options (like fog lights, heated mirrors, etc) your vehicle came with. Since different options can affect how parts function, we may require this code to make sure the part fits your vehicle. These codes can normally be found on a sheet located in your glove box, in the center console, on the trunk lid, or under the spare tire cover.

How do I find the production date of my vehicle?

You can usually find the production date on a sticker in the driver side door jamb. If the car has been repainted or the tag has fallen off, your local dealership should be able to provide tell you your production date if you can give them your VIN.

What does "California emissions" mean? How do I know if I have it?

Due to the stricter emissions requirements in the state of California, most auto manufacturers build cars that are specially tailored to these regulations. This is often accomplished through changes in exhaust, emission systems, and engine programming. While originally intended for use in California, many of these cars are sold in other states around the country. To determine if your vehicle is equipped for California emissions, look for a label under the hood that will indicate your emissions specifications.

How are "left" and "right" side determined for your listings?

"Left side" refers to the driver's side; "right side" refers to the passenger's side.

How do I know if a part will fit my vehicle?

All of our products are guaranteed to fit the specific applications listed.

To ensure you find the right part, fist make sure the part listing includes your specific year, make, and model combination. Next make sure any options listed in the part title match the options your vehicle came with. Finally check that any specifications in the part description, below the part photo, match the options your vehicle came with.

If you have any questions, please reach out to our call center.

What are your headlight lenses made of?

All of our lighting is constructed to be exactly like the original parts that came on your vehicle. If your original lights were plastic, our replacements will be plastic also. If your original headlights were glass, then ours will be glass?

Can I Install HID headlights on my vehicle?

Our headlights are factory replacements and will only work if they have the same options as the original lights.

How do I find the correct mirror for my vehicle?

Unless the listing says it is an "upgrade mirror," you will have to make sure that the listing includes all of the options and only the options that came with your original mirrors. If you are unsure what options your mirrors came with, your local dealer can find this information using your VIN.

What should I do if my original plug has more or fewer wires than are on the mirror I received?

This might mean that the mirror does not match your vehicles original options. Please contact your dealer with your VIN to find out what mirror options your vehicle originally came with. Then call our customer service department, who can make sure you get the correct mirror for your vehicle?

What color carpet will match my car?

Our website will show the closest available options that came stock for your vehicle. Over the years, sunlight will lighten the color of your carpet, so you will want to match your replacement carpet to something that has not been in direct light. Usually, under your seat or door sill plate is a good place to check. We can also send free samples to you that you can match up to your vehicle.

How long is the carpet delivery time?

Carpets usually arrive about a week from the time the order has been placed. Tracking info is usually emailed within 2-3 days from the time of your order. Since these are made to order, we cannot expedite shipping.

Do these carpets come ready to install?

While the carpet will come premolded to the factory floor plan, it will not include any cuts. You will need to trim any excess around the edges and make slits for the shifters, seats, and belts. We recommend using your old carpet as a template, to make sure cuts are made correctly. Since the carpet comes rolled up for easier shipping, it will need to rest outside of the box for at least 24 hours. This will allow the carpet to regain most of its shape prior to installation.

Does the carpet come with padding?

The amount of padding may differ from the stock carpet, but these carpets will come with padding under the foot wells. You may choose to reuse some of your old padding and the carpet will accept up to a 1/2 inch of additional padding underneath before installation issues arise.