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Returns and Cancellations

Our goal at 1A Auto is 100% Customer Satisfaction. If there is a problem with your order, we're here to help. This page contains some information to help you get the most out of your 1A Auto shopping experience. Click on any of the topics below to learn more.


Suggestions for You / Customer Responsibility:

Taking the following steps will help you avoid problems with your order before they can arise:

  • If you are unsure if a part is correct for your vehicle, please contact us before ordering. Our customer service team is happy to research and make sure you are getting the right part. We do not want to sell you something that will not work for you.
  • Please make certain of the year of your car. If there is any question, please look at your state automobile registration form.
  • Please inspect all items when you receive them. All warranty periods begin on the date of shipment.
  • Please carefully inspect your parts before installing them or delivering them to a third party for installation. We reserve the right to charge a restock fee or refuse credit on parts that have been installed or attempted to install.
  • Research installation procedures. Improper installation by the customer or any third party voids any and all warranties.

Basic Return Policy and Warranty:

1A Auto 60 Day Total Satisfaction Guarantee
All items sold by 1A Auto that are not custom made to order come with the 1A Auto 60 Day Total Satisfaction Guarantee. If for any reason you are not satisfied with a product please fill out our Online Return Form to arrange a return for a full refund on the item. Alternatively, you can email us or call us at 888-844-3393. All warranties begin on the date of receipt, and are for the original purchaser only.

Parts Under a 1A Auto 1 Year Warranty
If a part fails during intended use after 60 days, but before 1 year, the part can still be exchanged for a replacement. This warranty covers the cost of the part only and does not cover any labor or return shipping costs. To continue the warranty on the replacement part, you must return the failed part to 1A Auto within 60 days. Otherwise, the warranty will become void.
Parts Under a 1A Auto 2 Year Warranty
If a part fails during intended use after 60 days, but before 2 years, the part can still be exchanged for a replacement. This warranty covers the cost of the part only and does not cover any labor or return shipping costs. To continue the warranty on the replacement part, you must return the failed part to 1A Auto within 60 days. Otherwise, the warranty will become void.

Parts Under a 1A Auto 3 Year Warranty
If a part fails during intended use after 60 days, but before 3 years, the part can still be exchanged for a replacement. This warranty covers the cost of the part only and does not cover any labor or return shipping costs. To continue the warranty on the replacement part, you must return the failed part to 1A Auto within 60 days. Otherwise, the warranty will become void.

Parts Under a 1A Auto 5 Year Warranty
If a part fails during intended use after 60 days, but before 5 years, the part can still be exchanged for a replacement. This warranty covers the cost of the part only and does not cover any labor or return shipping costs. To continue the warranty on the replacement part, you must return the failed part to 1A Auto within 60 days. Otherwise, the warranty will become void.

Parts Under a 1A Auto 6 Year Warranty
If a part fails during intended use after 60 days, but before 6 years, the part can still be exchanged for a replacement. This warranty covers the cost of the part only and does not cover any labor or return shipping costs. To continue the warranty on the replacement part, you must return the failed part to 1A Auto within 60 days. Otherwise, the warranty will become void.

Parts Under a 1A Auto Lifetime Warranty
If the part fails during intended use after 60 days, the part can still be exchanged for a replacement. This warranty covers the cost of the part only and does not cover any labor or return shipping costs. To continue the warranty on the replacement part, you must return the failed part to 1A Auto within 60 days. Otherwise, the warranty will become void.

Specifications and Exclusions
Warranties cover the part only and do not cover any damage, labor, or other inconveniences incurred. This warranty is voided if the part has been modified or used outside of its stated applications. In some cases, additional pieces may be included with the part that are not pictured or noted; the warranties do not cover any of these add-ons. Items that are intended to wear (for example: brakes, clutches, etc) are only warrantied against defects in materials and workmanship, not normal wear and tear.
1A Auto does not warranty light bulbs. If you receive a lighting product (Headlight, taillight, parking light, fog light etc.) that comes with the bulbs, the bulbs are not covered under our warranty. Our warranty applies only to the light assembly, itself.
Parts that have been installed cannot be returned for credit, only exchanged for a replacement. Custom made items are sold as-is and cannot be returned. Return shipping is only covered under the 60 day 1A Auto warranty, within the continental United States.

1A Auto Fit Guarantee:

All 1A Auto parts are guaranteed to fit the vehicles included in the part listing. If a product does not fit the vehicle that it is listed for, 1A Auto will make arrangements for a return or an exchange for the correct part and 1A Auto will pay for return shipping.

If there is a problem with the fit of a part, we may ask you for your vehicle identification number (VIN) and other information about your vehicle. This helps us to correct our fit information and make our listings as accurate as possible.

Incorrect Item Received:

If you suspect you have received an incorrect item, please call our customer service department toll free at 888-844-3393 or 978-433-3393. If you did receive an incorrect part, we will send the correct item at no charge.

No longer want or need an item:

If you should decide that you do not want an item that is still in brand new condition, you may return it to us within 60 days of the original purchase date (excluding custom made items). Please fill out our Online Return Form, email us, or call us first to arrange the return. We will issue a full refund once we receive your part.


Damage from Shipping or Non-Receipt of a Shipment:

Please notify us within 10 business days from date of receipt of any damage caused by shipping. We will ship a new item out immediately and file a claim with the carrier if. If damage should occur during shipping please:

  • Keep the box and merchandise.
  • Call us toll free 888-844-3393.

In the event of non-receipt of your order, please contact our customer service team at 888-844-3393.

Media Disclaimer:

We at 1A Auto strive to maintain our website, email quotes, and written quotes to be as accurate as possible with regard to price and content. Changes in supplier cost, website re-structuring, and human error can effect the prices and descriptions. We reserve the right to change prices at any time. We will always email or call if an item should be priced differently, or an error in the listing is discovered.

No other company in the industry is willing to stand behind their products like 1A Auto! 1A Auto does extensive research on the fit of the products we sell. For that reason we offer a No Hassle fit guarantee. If a product does not fit the vehicle that it is listed for, 1A Auto will send out a replacement or refund the cost of the part. Call us at 888-844-3393 and one of our knowledgeable customer service representatives will be more than happy to assist you. Please have your vehicle information (VIN) and the 1A Auto part number from the box when calling.

1A Auto Parts

Customer Feedback

"Thanks for the fast reliable service. Great price, and the headlights were as good as oem or better!!! Keep up the good work..."
- Dwuan M.
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Expert USA Customer Support

We are a caring, passionate team of auto enthusiasts who are here to help, If you have a question about our parts or a repair, please call 1-888-844-3393 between 8 AM & 9:30 PM M-F and 8 AM & 4 PM Sat. and Sun. (EST).

Same Day Shipping

In stock orders ship same-day when ordered by 4 PM ET. Need your parts faster? We also offer expedited shipping at checkout.

Guaranteed to Fit

We take pride in our customer service. If you had a poor experience, let us make it right. An auto parts store is only as good as its return policy. Changed your mind? No problem, We'll take it back and credit your account in full.

Instructional Video Library

Our 1A Auto Video Library has thousands of how-to auto repair installation videos specific to year, make and model. Each video guides you with step-by-step instructions to empower you to tackle your own repairs on your car, truck, SUV, or van.